I’ve been unfortunate enough to be a wi-tribe customer for the last 2yrs. Bought their pathetic 512kbps USB device plan which cost Rs. 1,500/month. Recently, they revised their prices so that now their 512kbps plan costs Rs. 1000/month (http://www.wi-tribe....s/tariff-guide/). What’s more, they introduced a “NEW” pocket modem which is supposedly “more powerful” than the USB device which they used to sell in the beginning.
I was foolish enough to think that being an existing customer of 2 FREAKING YEARS, they would have the decency to automatically revise my monthly invoice to match their latest prices, but I was mistaken! When they emailed me another invoice for Rs. 1500, I emailed their lousy support and asked them to revise my invoice to match their 512kbps plan (Rs. 1,000) and charge me accordingly, but this is how these very smart people responded:
“We regret to inform you that we cannot revise the bill. You can visit the customer care centre to replace your USB device with pocket modem and can select any package from pocket modem. We apologize for any inconvenience caused.”
This is how I replied:
“Thank you for your reply. I also regret being your customer for two years.
I'll visit the customer care center but unfortunately it won't be yours, it will be that of Qubee which is at a 10 minute walking distance from my house on Tariq Road. I'll obtain their device and stop using your service altogether next month. The only reason I'll continue using your service this month is because I purchased scratch cards two months ago and have to utilize them.
New year, BETTER ISP.
For future reference, this is a great way to lose long term customers. Keep it up. Will discourage friends from using your service on public forums based on my personal experience.”
And then one of their very smart representatives had the nerve to call me up to waste my time and repeat the same pathetic non-sense about changing my modem to the new one and then they would be nice enough to switch me over to their Rs. 1,000 plan. What nonsense!
If they think they can overcharge an existing customer simply because he’s using an older USB device, which in itself is also a POCKET MODEM and apparently NOT as powerful as the NEW POCKET MODEM which customers can get for Rs. 1,000/month for the SAME BANDWIDTH, they’re seriously mistaken. Total rip-offs! They think their customers are idiots and can be fooled in this manner. Well think again wi-tribe and maybe hire people who actually have brains to run your organization for a change!
If they think I’m going to walk over to their customer service center and exchange my modem so that they can stop overcharging Rs. 500 for the same pathetic level of service, no chance! If I’m supposed to change my modem to get charged based on their OWEN FREAKING PRICES, then I’ll just get a new modem from A DIFFERENT ISP: namely Qubee. Much easier for me to do. Far easier than it is for you to switch me to your own latest prices.
Well done wi-tribe! Keep up the BAD work and I’m sure you’ll lose a large number of customers this way. You've alerady lost this one! Qubee, you’ve got a new customer!
Guys and gals, based on my own personal experience having been unfortunate enough to be a wi-tribe customer for the last 2 years, I can tell you one thing for sure: WI-TRIBE DOES NOT VALUE ITS EXISTING CUSTOMERS! They expect existing customers to pay Rs. 500 more than their new customers for a mere 512kbps when you can get their 1mbps plan for just Rs. 1,200. Does that make sense to anyone? New customer BEWARE! You've been warned.
Their quality of service is PATHETIC, bandwidth is less than half of their advertised bandwidth even during NON-PEAK HOURS and if you ask their useless tech support reps, they’ll say it’s normal because it’s “shared”. Here’s the latest speedtest result at 3.15pm Karachi: http://www.speedtest.../1687726588.png Would anyone in their right minds even consider paying FIFTEEN HUNDRED RUPEES FOR THIS CRAPPY SERVICE???
In contrast, check out how their Philippines counterparts are doing: http://www.wi-tribe.ph/ Maybe wi-tribe Pakistan can learn a thing or two from Philippinos. But I suppose they just enjoy frustrating their existing customers and providing crappy service because that's the only way they know how to make money.
I would seriously advise new customers to think more than twice before buying this crappy ISP's service. Try Qubee, wateen or even PTCL before you even think about going for wi-tribe's ripoff, lousy service.
I think I've been a reasonable customer. Always paid my bill on time and never complained about crappy service publicly. But I simply cannot tolerate deception and mistreatment of this sort, hence the post. The internet user community and others need to know what to expect.
Edited by johnny98, 06 January 2012 - 11:43 PM.