ASA,
Just want to know if PTA responds to your complain or they remain in shelves forever? Please guide, Thanks!
Does PTA responds to complains?
Started by
FARAN
, Apr 16 2012 11:57 AM
13 replies to this topic
#2
deffury
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Lifer
#3
FARAN
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Posted 16 April 2012 - 12:56 PM
Is their any way to approach the higher officials of PTCL then?
#4
hawker
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Posted 16 April 2012 - 04:19 PM
Faran, they do. Since Mush regime, PTA has been doing its best to address consumer complaints.
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#5
shafiq
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Posted 16 April 2012 - 05:00 PM
Yes, They reply and take actions even on single complaint.
This is my personal experiance 2 in row.
1- They forced WORLDCALL to retun my security deposit.
2- They forced PTCL to fix my office internet connection
This is my personal experiance 2 in row.
1- They forced WORLDCALL to retun my security deposit.
2- They forced PTCL to fix my office internet connection
A Problem Solved Means, Another To Come...
#6
ehti
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Posted 16 April 2012 - 06:54 PM
I tried them once, and they responded. BUT, their response was a bit late (4 days maybe), and during that time, the problem was solved. But once they took notice, I started getting calls from multiple numbers, confirming if my problem was solved or not. That's the power of PTA and you'll be very pleased with the results if they respond on time! That's one way to kick those dumb @r53s at PTCL.
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#7
FARAN
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Posted 16 April 2012 - 08:55 PM
Thanks all for the encouraging responses! 
#8
armada
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Lifer
Posted 03 May 2012 - 08:39 AM
no they don't But sometimes they do if in mode
#9
Alaziz Online
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Posted 16 May 2012 - 03:34 PM
on what kind of complaints we can contact PTA ?
#10
wampyr
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Posted 16 May 2012 - 11:58 PM
All kind of complaints related to cellular networks operators, ISPs, and other related stuff. But you first need to exhaust all possible customer services methods (directly contacting the contact numbers, emails etc. listed by the company). After you have exhausted all possible customer service of the said company and if your problem is still not solved then you can contact PTA to intervene in your problem and try to force the company the solve the problem.on what kind of complaints we can contact PTA ?
It's like anti-biotic, if you use it too much and too frequently then it can create problem by having anti-biotic resistance bacteria. So use it with caution.
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#11
Guest_mubeenalum_*
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Posted 21 May 2012 - 02:12 PM
Theyr Snail slow in responding to cumplain, ppl dan hav to go there persnally and beg them to fix thier problem. 
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#12
metaltongue
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Posted 23 May 2012 - 11:26 AM
They do respond, and patience is a virtue.
#13
yampire
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Posted 08 July 2012 - 11:41 PM
Reply only to the serious one
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#14
Viper
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Posted 28 September 2012 - 02:06 PM
Yes they response every complaint. yesterday i sent email and today i got email from PTA.
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